Terms of service
Terms of Service
Last updated: May 29, 2025
These Terms of Service ("Terms") govern your use of the website operated by OrthoSure ("Company", "we", "us", or "our") and the purchase of products from orthosure.net (the "Site").
By accessing the Site or purchasing from us, you agree to be bound by these Terms.
1. Eligibility & Use
You must be at least 18 years old to use this Site or make a purchase. By using this Site, you confirm that you meet this requirement.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products & Disclaimer
All products sold are intended for general wellness and comfort purposes only.
We do not provide medical advice. Any statements regarding benefits are not intended to diagnose, treat, cure, or prevent any condition. Results may vary.
You agree to use all products at your own risk.
3. Orders & Payment
All orders are subject to acceptance and availability.
We reserve the right to:
- Cancel or refuse any order
- Limit quantities
- Correct pricing errors at any time
You agree to provide accurate billing and shipping information.
4. Shipping & Fulfillment
We operate using a dropshipping model. Orders may be shipped from domestic or international warehouses.
Estimated delivery time:
- Typical: 5–7 business days
- Maximum: Up to 35 days in rare cases
Delays caused by customs, carriers, or external factors are outside our control.
5. No Returns Policy
All sales are final.
Due to the nature of our products and hygienic considerations, we do not accept returns, refunds, or exchanges under any circumstances, except where required by applicable law.
If you are not satisfied with your purchase, you may request a 10% OFF discount code for a future order by contacting:
This discount is provided as the sole and exclusive remedy for dissatisfaction.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with photo proof.
At our sole discretion, we may:
- Offer a replacement
- Provide store credit
Failure to report within this timeframe may result in denial of the claim.
7. Chargebacks & Disputes
By placing an order, you agree to contact us first to resolve any issue.
Initiating a chargeback without contacting us may be considered fraudulent behavior.
We reserve the right to:
- Dispute all chargebacks with evidence
- Ban customers from future purchases
8. Intellectual Property
All content on this Site (text, images, branding, design) is the property of OrthoSure and may not be used without permission.
9. Limitation of Liability
To the maximum extent permitted by law, OrthoSure shall not be liable for:
- Indirect, incidental, or consequential damages
- Delays in shipping
- Dissatisfaction with product results
Our total liability shall not exceed the amount paid for the product.
10. Indemnification
You agree to indemnify and hold harmless OrthoSure from any claims, damages, or expenses arising from:
- Your use of the Site
- Your misuse of products
- Your violation of these Terms
11. Governing Law
These Terms are governed by the laws of the United States.
Any disputes shall be resolved in the appropriate courts within the United States.
12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of any changes.
13. Contact Information
For any questions regarding these Terms, please contact: