Privacy policy
Last updated: May 29, 2025
This Privacy Policy describes how OrthoSure (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orthosure.net (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you
- Provide, improve, and optimize the Services
- Comply with legal obligations
- Enforce our terms
- Protect our business and users
What Personal Information We Collect
Information We Collect Directly from You
- Contact details (name, address, phone number, email)
- Order details (billing/shipping address, payment confirmation)
- Account information (username, password, security details)
- Customer support communications
Information We Collect Automatically (Usage Data)
- Device, browser, IP address
- Site interaction data
- Cookies and tracking technologies
Information from Third Parties
- Shopify (store infrastructure)
- Payment processors
- Advertising & analytics partners
How We Use Your Personal Information
- Order fulfillment: processing payments, shipping, returns
- Customer support: responding to inquiries
- Marketing: email, SMS, and advertising personalization
- Security: fraud prevention and monitoring
- Improvement: analytics and service optimization
Cookies
We use cookies and similar technologies to:
- Operate and improve our store
- Analyze traffic and usage
- Personalize advertising
You can manage cookies through your browser settings. Note that disabling cookies may affect functionality.
We also honor Global Privacy Control (GPC) signals where applicable.
How We Disclose Personal Information
We may share your information with:
- Service providers (payments, logistics, hosting, analytics)
- Marketing and advertising partners
- Affiliates
- Legal authorities (when required)
We may also share information during business transfers (e.g., merger or sale).
We do not use sensitive personal data without consent.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16.
Security & Retention
We implement reasonable safeguards, but no system is 100% secure.
We retain data only as long as necessary for legal and operational purposes.
Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccuracies
- Delete your data
- Transfer your data
- Restrict or object to processing
- Withdraw consent
You can exercise your rights by contacting us below.
Complaints
If you have concerns, contact us first. You may also contact your local data protection authority.
International Transfers
Your data may be processed outside your country, including outside the EU.
We use legally approved safeguards (e.g., Standard Contractual Clauses).
Contact
If you have questions about this Privacy Policy or want to exercise your rights, please contact us at: